Jangan lewatkan kesempatan Emas, miliki buku berkualitas mengasah Kreativitas

Lihat sekeliling Anda, begitu banyak sampah bertebaran dimana-mana. Dengan sedikit kreativitas, sampah yang terbuang menjadi barang yang dapat mendatangkan uang, dari barang yang menjijikan menjadi barang yang menjanjikan, dari sampah bisa menjadi berkah. Salah satunya dengan membuat tas. Tas dari sampah plastik? Kenapa tidak? Hasilnya pun tampak cantik, etnik dan artistik. Tidak percaya?
Di buku ini, semua hal tentang pembuatan tas cantik dari sampah plastik dikupas tuntas, dari mulai yang sederhana, simple sampai yang rumit sekalipun tersaji dengan lengkap, baik dari bahan baku, peralatan maupun cara pembuatannya.
Dapatkan segera di toko buku favorit anda atau Hubungi 081321825080 (Solichin)

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cover buku

mengasah kreativitas dgn mendaur ulang bahan bekas menjadi aneka tas cantik

Proses Transformasi

Setelah menjalani 18 tahun lebih kehidupan sebagai pegawai, ternyata saat ini aku mulai menyadari bahwa ada kehidupan lain di dunia luar sana yang sangat beragam dan variatif. Saya berupaya “hijrah” quadran, semula sebagai penghuni quadran employee, kini aku dalam proses pengajuan pensiun dini, dan menunggu Keputusan Direktur Personalia untuk acc permohonan pensiunku.
Saya berharap, kepindahanku ke quadran baru kehidupanku ini, akan bisa melesatkan diriku untuk lebih mengaktualisasikan diri ke arah kehidupan yang lebih bermakna.
Saya tak lelah untuk berdo’a, memohon pertolongan Alloh untuk memberi kekuatan kepadaku dalam menghadapi berbagai tantangan yang akan menghadangku di kehidupan quadran baru ini.
Perpindahan quadran ini membutuhkan keberanian dan perhitungan yang matang.

GO FREEDOM and Go ENTEPRENEUR.

Jangan sampe kehabisan

Ayo dapatkan segera………..
buku bermutu mengasah kreativitas
Panduan pemanfaatan limbah menjadi aneka tas eksklusif
Full color, dilengkapi dgn foto2 menarik, pola dan contoh2 gambarnya
bisa untuk peluang usaha
Sekaligus mengatasi masalah lingkungan hidup (Pemanfaatan Sampah)
AYO SEGERA KUNJUNGI TOKO2 FAVORIT ANDA

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Mendapat reward dari Nova

Mendapat Reward dari Tabloid Nova

Face-to-face customer service

face

face to face communication

This is what customer service is all about. The aim of this section is to address a number of areas that all have the same basic component—face-to-face interaction with the customer. The ideas recommended describe the sale from start to finish, from the minute the customer is welcomed into the business to the time they leave. They should be memorised by anyone who deals with customers on a daily basis.
# Be welcoming
# Be organised
# Be prepared to make a recommendation
# Talk to the customer, not through the customer
# Do something unexpected
# Remember to say ‘thank you’

Be welcoming
A strong, warm and sincere greeting is considered one of the most basic of all customer service tips, yet it’s quite a rarity
these days. What is more common is either no acknowledgment or a rehearsed, insincere greeting.
You have a few short seconds to impress your customers when they first contact your business. This may be over the
phone or when they are walking in through the front door. A strong and positive greeting, with good eye contact and a big smile, is the perfect way to start off the relationship. Of course, sometimes this can be hard to do. You may have
had a late night, problems at home, a difficult customer earlier that day or a host of other problems that have soured your
mood. These all need to be forgotten. Every customer that walks through the door should feel important and welcome in
your business. A poor greeting is like a poor handshake—the customer goes away feeling unfulfilled.

Be organised
There really is nothing worse for a customer than going into a business where the staff can’t seem to find anything. The simplest request is thwarted because the staff can’t find a pen or the latest sales catalogue, or the credit card machine, or some other object that is essential for making a business work. Being organised is an impressive trait that gives the customer confidence in your business. If you can’t even find the simplest of items to complete the transaction, what other things could you have messed up? Foolproof systems are great for overcoming these kinds of problems. A simple thing like attaching a pen to the counter with string to eliminate the pen shuffle is a good idea. Neat stacking of stock in the storeroom enables you to tell at a glance what you have available for sale. There are literally hundreds of
ideas that you can use to improve your level of organisation and, as a result, the overall level of customer satisfaction with your business.
A constant bugbear for me is having to chase up suppliers to send me an invoice. We often have to oncharge services and we like to include a copy of the invoice to show our clients that we haven’t marked it up. We can’t invoice our clients until we get the bill from our supplier, so if they are slack it affects our cash flow.
If you feel that your organisational skills aren’t as good as they should be, find someone who is organised and get them
to help you get back on track. Often a fresh pair of eyes will pinpoint weakness in an existing system that can be easily
overcome.

(continued)

source : “101 ways to really satisfy your customers” author : ANDREW GRIFFITHS.
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Internal customer service

Customer service is often considered an area of a business that concerns only sales staff or showroom staff.
This can cause a lot of problems, and generally the customer is the one that suffers and ultimately leaves, never to return.
Every person within an organisation needs to be committed to offering high levels of customer service.
This section will look at identifying areas that can cause problems, the end result of these internal problems and what can be done to overcome them. This is an excellent section for department managers and people in charge of larger organisations.

#82 Work closely with other departments

#83 Don’t let the customer suffer because of internal bickering

#84 Follow up on calls from people within your organisation

#85 Give your customers a contact number for outside normal hours

#86 Don’t keep your customers waiting on hold—offer to call them back

source : “101 ways to really satisfy your customers” author : ANDREW GRIFFITHS.
for further information and free download, plz click below:
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CAN I LEARN TO BE A LEADER?

Yes. That’s the good news. Anyone can learn leadership skills and can be
successful in leading others. That’s not to say that it’s easy. Nor is there is a simple and mechanistic programme of training that will transform you from a supervisor into a chief executive, from an employee with big ideas into a billionaire entrepreneur, from a talented athlete into an inspirational team coach, or from a government bureaucrat into a charismatic political heavyweight. Learning to be a leader, like most things, takes effort and application, practice and dedication – and not simply training. You don’t learn leadership in a classroom. And, most importantly, it takes a particular human quality that turns many people off the challenge:
courage, the courage to change yourself, to try things, to experiment, to risk making mistakes and risk failures.

source : “The Leadership Crash Course ” author : PAUL TAFFINDER.
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Making it easy for your customers to buy from you

simple

making it easy

I struggle with the fact that many businesses subconsciously (and sometimes consciously) put barriers in front of their customers that make it difficult for them to make a purchase. Customer service is about making it easy for people to buy from you. Don’t wait until a competitor opens up next door and makes it easier for potential customers to buy from them. Be proactive and take control today. This section looks at the best ways to remove the most common barriers your customers to buy from your business. The end result is that your customers will be happier and they will definitely be well on the way to complete satisfaction.
# Offer the right products
# Make sure that your pricing is correct
# Make it easy for customers to pay you
# Eliminate all obstacles to making a purchase
# Are your trading hours customer-friendly?
# If necessary, go to them

source : “101 ways to really satisfy your customers” author : ANDREW GRIFFITHS.
for further information and free download, plz click below:
untuk memperoleh ebook dan penjelasan lebih lanjut secara free, silakan klik:
SeminarSeumurHidup.com | Pintu Gerbang Kesuksesan Bersama James Gwee

Are there ways to speed up your customer service?

Serving customers quickly is very important in most businesses.
Time is a commodity that many of us have in shortsupply, and it can be very frustrating to have our time wasted due to poor customer processing techniques. From my experience with customer service surveys, long delays significantly affect the overall level of customer satisfaction, and in many cases it’s the number one reason for customers choosing to shop elsewhere.
Often, customer processing procedures have evolved over time. They may have worked in the past, but as the business has grown the old system no longer copes with the increased number of customers that the business may now be serving.
I suggest that you spend some time looking at your customer processing area. The following suggestions could possibly be incorporated into your business.
1. Traffic control
Is it clear where your customers should go for service and
how they should queue? There is nothing worse than a mass
of people jostling to be served.
2. Express service
Are there lots of people waiting for simple services that will take only a few seconds? If so, you may need an express service lane, similar to those found in larger supermarkets.
Banks now offer express payment boxes for automatic deposits and bill payments. There are many businesses that could offer similar express payment options.
3. The waiting area
Is the waiting area inviting and friendly, or are your customers forced to dodge other customers entering or leaving the business? Do you need to provide seats?
4. Distract your customers
Can you make the wait more interesting? I went into an insurance company recently to pay a premium renewal and they had a video playing with a well-known comedian telling jokes.
It was fun and relaxing, and it made a five-minute wait pass very quickly. Best of all, I arrived at the counter with a smile on my face. Some businesses insist on having big clocks at the front of the queue so that you can watch every excruciating second pass as you continue to wait in line.
5. Review your signage
Look at your signage—just because you have a sign telling customers where to go and what to do, it doesn’t mean that everyone will see it or understand it. Some of your customers may have reading difficulties or a language problem, or they may simply be distracted and not really observant at the time.
6. Talk to people who are waiting
When the queue is long, go out and talk to your waiting customers. Apologise for the delay and let them know that it won’t be long. You might consider handing out a treat of some sort.
7. Cater for children waiting in lines
Children having to wait in queues can easily become distracted and bored. If your business has a lot of families coming in with children, look for ways to keep them entertained, such as a children’s video showing in the background, a small playground, or some other distraction such as a fish tank (fenced off so that the children can’t bash on the glass and send the fish into cardiac arrest).
There are many other areas that can be addressed that may be relevant to your particular business. The main aim of this tip is to encourage you to look at ways of speeding up the service that you offer and making any delays more enjoyable (or at least less miserable).

source : “101 ways to really satisfy your customers” author : ANDREW GRIFFITHS.
for further information and free download, plz click below:
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SeminarSeumurHidup.com | Pintu Gerbang Kesuksesan Bersama James Gwee

Top 10 Customer Service Tips To Have Happier Customers

What is the inter-relationship between “Marketing” and “Customer Service”?

Simple
Great marketing will bring in customers for the purchase Great customer service will get these customers coming back Great marketing requires lots of effort, creativity and often a large budget Great service, on the other hand, is often much simpler and requires significantly less money!

Customer Service is the key to a company’s success. Why? The logic is simple:
People prefer to do business with people they like
Here are some simple tips to help you and your staff to deliver significantly better customers.
1. SMILE!
This is so simple and basic that it is embarrassing to keep reminding people to do it. Many employees don’t smiles because (a) they forget to smile (b) they are so frustrated working in the company that there is nothing to smile about (c) they have been smile to 120 customers this morning and they are just tired of smiling
It is so frustrating to walk into a shop and not receive a smile (just a blank stare) from the sales staff/ receptionist, etc. For the receptionist, she may have smiled to 120 customers already, she is sick of smiling. But for this customer, it is the FIRST TIME that he has walked into the shop! So, please, smile.
I know a company with a simple policy “If you don’t feel like smiling today, please don’t come to work!”
2. Pretend it’s you!
If you are serving your customer and they need something, pretend it’s you who needs the help. How would you like to be served? What would make you happy? Always put yourself in the shoes of your customer. Be more caring
3. Repeat your customer’s request before you process your customer’s request, always say “let me make sure I understand you correctly “You would like to …… Is that right?” Customers are always happy when you repeat their request. This simple action shows that (a) you really want to get it right and avoid unnecessary mistakes (b) the customer is assured that you have understood her correctly.
4. Double Check. Always double check even though you already sure. Here’s an example. If your customer has requested for an item that you are sure is already out of stock, do not immediately tell the customer that there is no more stock. You may say something like this “ I’m sure that this item is already out of stock. But let me double check it for you again just to make sure….” Even if you later tell the customer that the item is indeed out of stock, she will be more satisfied with your answer because she is satisfied that you have “really” made the effort to double check it. Customers just want to be sure that you have really tried.
5. Stay Focused Good eye contact is the most important aspect of face-to-face communication. Good eye contact shows that you are listening carefully to what your customer is saying. Avoid looking elsewhere when your customer is talking to you and explaining to you his problem. Stay focused. Even when talking to your customer on the telephone, you can stay focused by not typing/ writing/reading anything unless it relates to what your customer is saying. Stay focused.

(To be continued)

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