Internal customer service

Customer service is often considered an area of a business that concerns only sales staff or showroom staff.
This can cause a lot of problems, and generally the customer is the one that suffers and ultimately leaves, never to return.
Every person within an organisation needs to be committed to offering high levels of customer service.
This section will look at identifying areas that can cause problems, the end result of these internal problems and what can be done to overcome them. This is an excellent section for department managers and people in charge of larger organisations.

#82 Work closely with other departments

#83 Don’t let the customer suffer because of internal bickering

#84 Follow up on calls from people within your organisation

#85 Give your customers a contact number for outside normal hours

#86 Don’t keep your customers waiting on hold—offer to call them back

source : “101 ways to really satisfy your customers” author : ANDREW GRIFFITHS.
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