making it easy
I struggle with the fact that many businesses subconsciously (and sometimes consciously) put barriers in front of their customers that make it difficult for them to make a purchase. Customer service is about making it easy for people to buy from you. Don’t wait until a competitor opens up next door and makes it easier for potential customers to buy from them. Be proactive and take control today. This section looks at the best ways to remove the most common barriers your customers to buy from your business. The end result is that your customers will be happier and they will definitely be well on the way to complete satisfaction.
# Offer the right products
# Make sure that your pricing is correct
# Make it easy for customers to pay you
# Eliminate all obstacles to making a purchase
# Are your trading hours customer-friendly?
# If necessary, go to them
source : “101 ways to really satisfy your customers” author : ANDREW GRIFFITHS.
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